Conditions of Sale
Acceptance of Orders
All orders will be accepted, subject to our availability to furnish materials,
and may be revoked by us after acceptance due to accidents, fires, stoppage
of labor or any other conditions beyond our control. All orders accepted
are subject to our ability to obtain materials and to prices in effect
at the time of shipment. Prices are subject to change without notice.
We reserve the right to correct prices posted to the site in error.
Delivery
All deliveries are made by third-party delivery firms. We have no control
over their schedules or their timing. Your representative must be at
the delivery site to inspect and verify the materials. In those cases
where units weigh over 100 pounds, you must furnish additional help.
In those cases where the truck cannot be unloaded for conditions within
the customers control, the customer will forfeit the delivery fee and
pay a new delivery fee if delivery is desired.
Return Policy
General Requirements:
No returns or exchanges will be permitted on special orders. Legitimate
returns (subject to a 20% handling charge) must be authorized in writing
and meet the following conditions:
-
(A) Accompanied by a sales receipt.
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(B) Item is in "like new" condition.
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(C) Purchase must have occurred within 30 days.
Fill out an inquiry form to return your item and wait
until you hear from us. You will receive an RGA number. Never ship back
any item until you have an RGA number. When returning the item, write
"RGA#" on the outside of the box. Take care to include
all the information available to you including product ordered, reason
for return, whether or not you opened the box, and any other questions
or concerns you may have.
If the box is unopened:
-Fill out an inquiry form and wait to receive an RGA number.
-We will fully refund you for any non-special order unopened item for
any reason (shipping not included).
-You will be responsible for the return shipping of non-defective products.
Please note that these items may cost more than $100 to return ship.
-Return is subject to a 20% handling charge.
If the box is opened and item is non-defective:
-Fill out an inquiry form and wait to receive an RGA number.
-Items must be in as-new condition, in original packaging with the packing
slip, all warranty cards, manuals and accessories.
-You will be responsible for the return shipping of non-defective products.
Please note that these items may cost more than $100 to return ship.
-Return is subject to a 20% handling charge.
If the box is opened and the item is defective:
-We stand by the high quality of our products. All defective products
may be returned for a replacement (when available).
-Items that are damaged from shipping are NOT to be returned to us.
Note the shipping damage and take up a claim with the shipping company
immediately.
-Fill out an inquiry form and we will work with you to determine what
should be done. Take care to detail exactly what is wrong with the product.
Terms
No sales will be entered unless there is an exact match for credit card
information. We reserve the right to correct any extension, pricing
or specification errors on any accepted orders or estimates.
Storage
Any returned goods will be charged Storage until they can be redelivered
to the site at an additional delivery charge.
Warranties
We will expedite manufacturers limited warranties on those products
so covered, for a period of up to one year from date of purchase if
warranty so permits. Product warranties cover parts only. Installation,
staining, finishing, delivery, and removal labor are not included.